Philosphy

SHIPPING POLICY

We will send out your item within 5-7 business days unless otherwise noted in the checkout page. Domestic shipping takes 2-3 business days from when the item is shipped from us. International shipping varies depending on customs but customers will be provided with tracking information. All items shipped withing New York will include sales tax, as it is required by New York State law. We do our best to offer low shipping costs in both domestic and international shipping. All domestic shipping will be sent UPS Ground. If you need an express shipment, please contact us at: customerservice@fromtheroad.com.

To cancel an order, please notify From the Road by email within 24 hours of placing your order.



RETURN/EXCHANGE POLICY

If for any reason you are unhappy with your purchase, you may return the order postmarked within 7 calendar days of receipt for a store credit excluding the shipping charges. Please return items in original condition (unworn, unaltered) with the tags attached. Because we cannot be responsible for packages mailed to us, we suggest that you use a reliable and insured mail service. Please allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will email you once your return has been processed. To begin the process, please email us with your item number for additional shipping instructions. All sale and vintage items are final sale and cannot be returned. For customer service, please contact: customerservice@fromtheroad.com.



PRIVACY POLICY

From the Road cares about protecting your privacy. We will not share, transfer or disclose your personal information to third parties. When personal information is collected, such as a credit card number or personal data, it is protected through the use of encryption. If you have any questions please feel free to contact us at: customerservice@fromtheroad.com.